Shipping Policy
Processing Time
We work hard to get your order on its way as quickly as possible. Most purchases are packed and dispatched within one working day. Orders submitted during weekends or public holidays will begin processing on the next business day. A confirmation email will be sent once your parcel has been shipped.
Digital products are delivered immediately after payment via download link or email.
Shipping Costs
All delivery charges are shown during checkout so you can review them before finalising your order. Costs may vary depending on the courier service and the destination selected.
Shipping Locations
We currently ship within the United Kingdom. International shipping may be offered and will be displayed at checkout.
Delivery Issues
If your parcel is delayed or does not arrive when expected, please get in touch with us so we can investigate the issue and assist you in receiving your order as soon as possible.
We are not responsible for delays caused by courier services, customs, weather conditions, or circumstances beyond our control.
Lost Parcels
If your order is confirmed as lost in transit, we will arrange a replacement or refund where appropriate.
Returns Policy
Right to Cancel (14-Day Cooling-Off Period)
If you are a UK consumer, you have the right to cancel your order within 14 days of receiving it, for any reason.
To cancel, please contact us.
Return Conditions
You must return the item to us within 14 days of notifying us.
Items must be returned in their original condition and packaging.
You are responsible for return postage costs unless the item is faulty or incorrect.
Proof of purchase may be required.
Non-Returnable Items
The following items are not eligible for return:
Custom or personalised items
Perishable goods
Items marked as final sale
Digital products once downloaded or accessed
Refunds
Once we receive your returned item, we will process a refund within 14 days to your original payment method.
We may make a deduction if the item has been handled more than necessary.
Original shipping costs are non-refundable unless the item is faulty or incorrect.
Faulty or Incorrect Items
If your item is faulty or not as described, please contact us. We will arrange a repair, replacement, or refund in accordance with your legal rights.
Digital Products
By purchasing digital content, you consent to immediate delivery and acknowledge that you lose your right to cancel once the download has started.
If a digital product is faulty or inaccessible, please contact us and we will provide a replacement or refund where appropriate.
Contact
For all shipping and returns enquiries, please contact:
Email: lunarnovacreative@gmail.com
Website: lunarnova.co.uk